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Old 01-02-2018, 09:23 AM  
necoeds
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Join Date: Nov 2002
Location: Lincoln, Nebraska
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Update on this problem:

AJ is a stand-up guy, and refunded my last months payment, because of the human error.

I never actually expected anything less.

Just I still have the old man style gripe about software sold as a service, in general. Remember, your clients, are your partners, not just customers. When you protect yourself from loss of revenue, at the cost of mutual respect and partnership from your good customers, you will in the end always lose.

Punishing your good customers due to the fact that you have some shitty customers doesn't make sense in any business. You only get away with it here, because many people give you auto rebill card information.

I just don't see why I should need to give my wallet to my landlord just because he's freaky weird about thinking I won't pay, and If i'm late, he just puts rent signs up and changes the locks.. or however this analogy should be written...

There is an applicable quote that comes to mind in this moment:

"Never treat your audience as customers, always as partners."
-Jimmy Stewart
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