Quote:
Originally Posted by GspotProductions
while agreeing it should solve the problem. I still feel to shut the sites down after just a week of non payment is a ridiculous way to run a business. What if you were ill in hospital, or some sort of other problem, shouldnīt any company such as elevatedx give a month notice, itīs no good having sites go down, customers leave and then more problems with lack of business  |
Nothing gets shutoff after a week.
There's a 2 week late payment grace period. By that time, someone has had 25 days since their latest invoice invoice to pay their bill.
If someone extends their license to go a full month late, it means they have gone 40 days past their invoice without payment. Plus they have received another invoice and have 2 payments due: One for the past due balance and one for the current balance.
Typically during a period of 25 or 40 days, if someone is severely ill, injured, in a coma, deceased, etc., within that timeframe we learn of the news publicly, a common vendor such as a web host or payment processor tells us, or a friend/parent/child/spouse of the person will inform us of the situation and we give them whatever extension is needed.
I?ve been in this industry 18 years. Elevated X has been in business 12 years. Trust that we?ve had plenty of sick, injured and even a few deceased clients in that timeframe.
These kinds of problems only exist for people who refuse to pay their bills on time and/or who refuse to setup auto-pay either by check via their bank or by credit card online, which for us, thankfully, is less than 1% of our entire customer base. On our end it's a non-issue.
AJ