Thank you for the feedback guys, not only our company suffers from the ignorance of their live support.
Yesterday John Cardwell finally replied us and we made a new request for the payment. We have no complaints for now and still waiting for the payment
But e-mail still keep silence
Maybe some of the Reporo managers will read this topic and the situation become better, because it's unacceptable to have no support and no replies in this kinds of situation.