Quote:
Originally Posted by NETbilling
A network outage announcement was sent out 20 minutes after we discovered that the problem was not going to be immediately resolved. We have been in contact with many merchants and our network engineers are working nonstop to fix the issues. I will post more and we will notify everyone once resolved.
Thank you, Mitch Farber
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Not sure why I never received this announcement. And, since I was out of town, I had no idea that it was down.
A note from Ezic (4 hours ago):
Dear Ezic Customers,
We have been working round the clock since the outage yesterday to
determine the cause of the outage and to troubleshoot possible solutions.
This outage has also affected our email and ticket system making
communication more difficult. And although we have not been able to
identify the initial cause, in the process of troubleshooting, there were
multiple other networking related issues that were corrupt (data
corruption) that needed to be repaired, which has unfortunately, taken a
significant amount of time. We are currently in the process of attempting
another reboot, while also exploring other options if this reboot fails. We
never would have anticipated the amount of time it has taken thus far so
we hesitate to provide a time frame for completion at this time.
We sincerely apologize and understand your concerns and frustrations as
we work to get back online. We will follow up with updates as they come
in from our engineering team.
Sincerely,
Katie Rudolph
Reseller Development
CELL: 847-915-8546