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Adraco · 03-06-2018, 09:07 AM

Another Paxum issue

Got the new card, went to activate it.
Since it did not work to activate it yourself two years ago, I was very careful to both read and follow what little instructions were there. Entered full name on the card and the card number.

And - BOOOM
The Paxum system instantly charged me 19 yearly card maintenance fees of $44.95 - almost $1000 right there.

Wrote a ticket to support and the answer comes back
"we know about the issue and funds will be reveresed in 12-24 hours"
Guess what, no funds have been reveresed and it's now been more than 24 hours since the last transaction of those 19 yearly fees that they took.

Wrote a reply to please have the funds from the old card transferred over to the new card, the reply to that "yes, we have now asked the bank to transfer from your old card account to the new one, this will happen in a few days time".

I was due to get a new card in February and Paxum initiated the process in January. I reponded promplty and address verification was approved first time around. Guess what, they took all of February to produce and mail the card and it did not arrive here (western European country) until March 5th.

I am being charged for uninterrupted service, but all I get is problems and interruptions. And yeah, there has still not been any reversal of the funds back into my account...

03-06-2018, 09:07 AM
Adraco Confirmed User Industry Role: Join Date: May 2009 Location: Onboard an airplane around the globe Posts: 3,733	Another Paxum issue Got the new card, went to activate it. Since it did not work to activate it yourself two years ago, I was very careful to both read and follow what little instructions were there. Entered full name on the card and the card number. And - BOOOM The Paxum system instantly charged me 19 yearly card maintenance fees of $44.95 - almost $1000 right there. Wrote a ticket to support and the answer comes back "we know about the issue and funds will be reveresed in 12-24 hours" Guess what, no funds have been reveresed and it's now been more than 24 hours since the last transaction of those 19 yearly fees that they took. Wrote a reply to please have the funds from the old card transferred over to the new card, the reply to that "yes, we have now asked the bank to transfer from your old card account to the new one, this will happen in a few days time". I was due to get a new card in February and Paxum initiated the process in January. I reponded promplty and address verification was approved first time around. Guess what, they took all of February to produce and mail the card and it did not arrive here (western European country) until March 5th. I am being charged for uninterrupted service, but all I get is problems and interruptions. And yeah, there has still not been any reversal of the funds back into my account... __________________ ---------------------------------------------------------------------------------- The truth is not affected by the beliefs, or doubts, of the majority.