Quote:
Originally posted by APN Philip
1) Was thinking about getting my own merchant account, but in today's landscape am worries about getting TMF'd. Is that a real concern these days and how hard/easy is it to get TMF'd? I'm sure you guys are biased, ;-) , but would love some honest feedback.
2) Do you guys have any experience with that quick merchant account from Cardservice you see around the Web (here's an example: http://www.directnic.com/features/merchant.php)? Heard anything good/bad?
Thanks
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APN Philip
I'm not netbilling either, but I can tell you that if you're going over the 1% ratio for an extended period of time, you'll get TMF'd. The best way to guard against this is to invest some money into good scrubbing and customer service. Our company offers a service called Chargeback Combat, where we work hard to resolve your chargebacks even after they come in. We call up the customers who chargedback and ask them to drop the dispute.
Allow me to also put in a good word for Netbilling. They've got a great system and several of our clients are using them. Their system gives you total control over your accounts and the level of scrubbing you want to do, which is a very good thing.
Victoria