Quote:
Originally Posted by x3m
Ruth,
I submitted my wire transfer request on 2018-04-13 01:35:33, before the business day started on last Friday 13th.
So it was Friday, Monday, Tuesday and Wednesday, four business (banking) days.
My wire status in my Paxum account is still “Processing”.
That was a test wire for me, for a few hundred dollars, just to see if it will be processed on time. But once again, before sending wires for thousands on a regular basis, I want to make sure that this is a reliable way to withdraw money. Is there any Customer Support that I can contact about wires if I need information about my particular transfer, that can reply promptly? Because nobody is answering tickets now, they are all busy with verification requests as you said. So it feels like sending money into a black hole without Customer Support, not really comfy.
Maybe you can have a couple of guys there dedicating themselves to answering questions regarding wires/ACH/EFT and everything else NOT related to verification, new accounts and cards? Or is there any phone support about wires?
Thank you!
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Can you please email me -
[email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks
Quote:
Originally Posted by wswswws
Hi Ruth,
I'm NEW to Paxum.
Just one question: is there any restriction for Paxum account holder from China? Just like issue & ship the prepaid Mastercard?
I see this in your another thread.
Thank you so much!
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I don't believe so, but I can check.
Quote:
Originally Posted by ContentPimp
Ruth, we initiated a wire withdrawal on the 12th, and it was processed on the 12th but it still did not arrive. What is going on?
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Can you please email me -
[email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks
Quote:
Originally Posted by Tapaz
They are not answering tickets lately, and support is available only by tickets, no phone or any other way I guess. I still can not understand if they even let verified people apply for a card now or not. They state that an "apply for a card option" ( button?) should appear there after 24h you receive the first payment, but nothing is there at least for me. New verified people are left in the dark without any knowledge of the system.
Ruth, can you state if we can ask a card right after the first payment or this service not available for new verified customers?
When will support be back to normal?
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We are replacing existing card-holders cards first, then we will open new card requests for new clients. In the meantime, you can withdraw by wire, EFT, ACH, or to an external credit or debit card.
We will notify everyone as soon as the card request featured is re-enabled.
