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They probably try to solve this huge influx of new customers using the existing staff (or hiring as few people as possible). It's a common practice on some companies because they try to maximize their profit. I've sent two emails to Ruth already (one over a week ago) but I got no answer. Probably she is overwhelmed and definitely she didn't signed for this. Writing to their support is also useless these days so I didn't bother. The irony is even if it's a dying business Firstchoicepay still has a better support than Paxum these days. I think with all this shady attitude from Paxum it's more safe to keep the payments on the sponsors pocket until things get cleared and the new cards are functional. Even so the frustration remains.
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