Originally Posted by RuthB

Hi Paul,

I'm sorry for any confusion. You were unable to transfer funds between accounts to change currency, as a result we manually transferred the funds for you.

We did not initiate any withdrawals as we typically prefer for clients to initiate their own withdrawals to ensure the correct information is used.

When I emailed you to tell you the transfer had been completed manually I was referring to the transfer between accounts.

Please log-in to your account and you should see the funds there, and you can request a withdrawal at any time.

Thanks,

Ruth