We apologize for the delays with some Wires/EFTs. We have hired additional staff to help with the increased volume of withdrawals, however each new staff member must be trained in how our system works before they can work independently.
We have had thousands of new account applications in the last month, many of which are now verified as our verification department has been working in overdrive. Most new account-holders have received payments and just like every other Paxum client, they want to withdraw their funds. This increases volume and can create delays while we adjust to the new volume.
We have hired new personnel in Verification, Support, Accounting to improve workflow.
However again, each individual had to be thoroughly vetted, provide a criminal record check, etc, and then once hired they have to be trained by existing personnel while also dealing with so many incoming queries and applications and withdrawals.
We value all our clients and we apologize if you have felt neglected in any way. We will soon return to a normal pace of everything as we adjust to the increased volume and as our new hires settle into their roles. Thank you for your patience and understanding and for your continued support.
