Quote:
Originally Posted by Zeiss
Actually, it is! I have always had great experience with Paxum. It is not their fault their partners screwed it up. Happens. To be honest, it happened to me, too. And not only once. I had this scenario of some of my partners screwing up and I had to take the blame because of morons, who do not like to think and only judge. You can't imagine all the crap I had to feel, see, read, hear, etc... I see the same thing here. If you do not like it, do not use it. Seriously...  No offence. |
Actually I could agree with you. Shit happens and there is always a solution to everything.
But let me point some stuff that should NOT be done by a serious company, unless it wants to take the heat:
1) SUPPORT
I wrote the first one in capital letters because it is the most important thing around the net. On a media like Internet where you will never meet the person you decide to trust, being online and replying to help requests is a must to build a solid reputation. Paxum lately made me write help requests for over 2 weeks before giving a shy and non-resolutive reply.
2) Trust & Truth
Ask yourself a question: is better to collect new upset clients that will leave you in few months or to have less long-lasting clients that will feed your business in the long run?
Well, if your answer is the n°2 remember to NOT state that you will print a card in 10 days when it will take around 2 months and still nothing...
Otherwise you can always state "We will print it within some months" and let the customer decide if it's worth it. Got the point?
3) Timing
Put yourself in my shoes: what would you do expect if a members area statement clearly says:
Quote:
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"Printing. This process can take up to 10 business days. Total Card delivery time to receive it is approximately 6 weeks."
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and you know, for a matter of a fact that the so called "10 days" magically became "10 business days" from the 2 weeks late support's reply meaning that "only mon-fri work days are counted"? Well, I tell you: I simply did my maths and understood that:
- 10 business days should be about 10d +4d (2 weekends) = 14 days
but
- 10 business days in my experience are Apr-26 to Jun-22 = 58d - 14 (7 weekends) = 44 days
4,5 times more
Consider that it's still in printing and that it could change status even in 3 months or more.
But assuming that
a miracle could happen and let's say tomorrow they will finally ship it to me, doing simple maths I'll assume that "approximately 6 weeks" means:
- 6 weeks are 6 business weeks, so (6*5d)+(6*2d weekends) = 30+12 = 42 days
but
- due to my current experience they will be 42 * 4,5 = 189 days = 6 months and half!
So realistically I have to assume that I'll get my paxum card around
January 10 2019!
AND REMEMBER THAT MY MATHS WOULD BE CORRECT ONLY IF THE MIRACLE WOULD HAPPEN TOMORROW!
But there's a last little problem: those are TEMPORARY cards, and people who got them printed in these days report (in this same thread) an expiration date around 04/2019
So if the MIRACLE would happen I'd probably have paid for a 1 year card fee to use it for just 3 months.
If you still think this can be called a SERIOUS COMPANY, well... give a look at the dictionary at the voice "Serious" or have a look at
Wikipedia!