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This Boise call center just laid off hundreds of workers
Sykes Enterprises, which operates a call center in Boise, laid off 640 workers this week.
The losses include 547 customer service workers, 38 team leaders and 55 other employees, including administrators, quality assurance workers and recruiters, according to a notice the company filed with the Idaho Department of Labor.
Sykes spokeswoman Dana Wiederman originally told the Idaho Statesman in an email that the layoffs were due to changes in a client's business needs. Later, she wrote back to say "changes in Sykes' business strategy" were responsible for the reduction in employees. She said the company was moving some of its services out of Boise.
Wiederman declined to say how many workers Sykes had remaining at the company's office on the Hewlett-Packard campus on Chinden Boulevard in northwest Boise.