I put in an order for a new Paxum card on the 19th of June.
This request was confirmed by Paxum staff on the 21st of June.
I sent a message to Paxum staff on the 7th of July asking about details on the card printing. SEVEN DAYS LATER, Paxum staff got back to me, telling me that they expect my card to be printed 'within a few days'.
That was on the 17th of July, which was over 3 weeks ago. It has now been a total of 50 days since I ordered the card, and it STILL HASN'T BEEN PRINTED. No feedback, no information, no update schedule, not even a fucking 'sorry dude, it'll be at least 2 months until you get your card'.
I'm moving to England in a month, so I've got zero fucking clue if my card is going to arrive in time. I'm just at the mercy of a company that never communicates, never replies in time and never has any fucking information.
It's a total fucking joke, and it pisses me off to no end that this is the standard in adult entertainment. Like, are you fucking serious?
Oh, and ANOTHER POINT, why the FUCK does Paxum have a phone number listed on their 'Contact Us' page:
https://www.paxum.com/contact-us/
You guys ever tried to ring this fucking number? It's literally fake, and gives you fake information. You call up, pick an option and you'll get put on hold for a minute with classical music before some automated bitch says "thanks for calling, leave a message and we'll get back to you".
It's literally impossible to get in contact over the phone with these assholes. Even if you select the "Business Account" option or, even worse the "I want to report my prepaid Mastercard stolen" option. It's total fucking bullshit: you shouldn't list a phone number for contact WHEN NO ONE CAN FUCKING CALL YOU.
FUCK.