I've had my Paxum account for like 8 years now, always given them the documents they need. Last week they locked me from withdrawing funds after I sent them a message displaying I was unhappy about the fact that I've now waited around 6 months to get my card, and that they continue to give me the same 'we expect it to be soon' nonsense.
Have a look at this, am I going crazy here?
I've had my account for 8 years and now they want a picture of me with my passport, 8 hours after I question why I've waited 6 months for a card?
After sending the passport and photograph in, they come back to me with this, yet again.
Why the fuck am I being grilled about who's paying me and for what? I don't understand why this is any of Paxum's business when they're the ones who provide the interface for people to send funds to me. You NEED an email address when you sign up to Paxum and it's literally the way you send/receive money from me: why the
fuck are they asking me for people's email addresses when they have access to that information from the backend?
Same goes for name of the sender: you need this for KYC, and people shouldn't be able to send me funds unless you've verified their identity. That's the entire PURPOSE of a service like Paxum: it's to stop people being scammed and getting funds from illegitimate sources. That's what I'm trusting Paxum to do for me.
I'm so fucking confused, especially since they're holding my money hostage and the answers to their questions and ones that they should have themselves.
Sorry Paxum - I don't go around asking clients what their real names are because it's none of my fucking business.
