Quote:
Originally Posted by shake
I had that issue in the past when I used them, normally pretty quick to get them going again but I wish they would try a phone call or something first. At that time they didn't have recurring billing, hopefully they do now.
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I'd say it's because they have a simple renewal model:
1. If you don't pay by the renewal date, your service is cut off
2. If you want to cancel a server, simply don't pay
#2 would be why they don't attempt to contact customers before cutting them off.
Luckily I noticed the suspension email pretty quickly, but my server was still disconnected for a few hours. Through no fault of my own.