Quote:
Originally Posted by Tube Ace
What was the payment email? Did you purchase from the site directly?
The plugin updates are now done automatically since version 2.0 and switching to Easy Digital Downloads last year. Anyone who requested an update has received one. Did you check your spam folder? Sometimes emails with ZIP files are marked as spam.
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Quote:
Originally Posted by Tube Ace
When did you request an update? What's your payment email? As I stated earlier, anyone that requested an update received one and I would prefer YP fix their API to output as their documentation specifies for the benefit of others, or can't you read?
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Dude, learn some customer support etiquette. It is not your customer's responsibility to debug your support system for you. They also do not want to hear excuses blaming the API.
The only proper response to POD and AK is:
I am sorry you are having issues. Please give me your email and I will make sure that you have the latest updates and will make sure you are set up for automatic updates in the future.
just imho, of course.
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