Originally Posted by PamWinterReturns

I chatted online with Talenti Gelato tech support . Captcha didn’t pop the box with code so Submit gave an error. I wanted to inform them so I could send my email to them. I explain the error and support tells me,

thank you for the information. Have you tried with the firefox or chrome server


First I told her to capitalize proper names. Then said neither Firefox or Chrome were servers but browsers. Lastly, that support should just take the information and send it to tech support. You supply support for products, not websites.

thank you but we handle website support also. We need your server information to fix this issue.


Uhm, I lost patience and said, “you need to pull your head out of your frozen ass and read. MY server information won’t help your errors. My BROWSER name won’t help you as I told you already I tried Firefox, Chrome and Safari. This is a programming error, not my software. If you’re going to offer tech support, learn what a browser and server is. You, Heidi, are of no help to me. You represent Talenti poorly and I’ll be sure to send them this log. Have a good night”.

I could not believe she offered me tech support.