Quote:
Originally posted by Phil21
RT (Request Tracker) is used by many major players, fortune 500's and such. Might be looking into.
It is not, however, very "plug and play" unless you need the REAL basics.
-Phil
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Not just that it's not plug and play, the installation is pretty buggy. Both the latest stable and beta versions caused me no ends to grief.
You begin in Perl dependency hell, which is 99% fixed with CPAN, but there are about 60 modules you end up having to install and a couple of them will fail, causing you dinstall manually (tested both on a stock freebsd 4.8 box, a stock redhat 7.3 and a stock redhat 9 box.. i'm going to see if I have any better luck now that I have a copy of redhat advanced server.. things seem to install with less bitchiness on AS).
Then the conrfiguration kind of sucks.. I had to fix about 5 problems in their configure script...
RT is great once it's setup.
That be told, I'lll set it up for you for $500.