Originally Posted by Jel

I'm surprised at that. I'm a person with an extremely low patience threshold - my personal blacklist of companies is likely longer than the amount of people bladetwat thinks are fake nics, because if I get shit customer service I don't give second chances.

Amazon are far and away the easiest/best customer support I've ever dealt with, they remind me of back when I used to work on a trade counter - job #1 is to solve the problem as quickly as possible, with minimum aggro. There is no job #2 (sorry CurrentlySober).

I get that someone else's experience means fuck all when it comes to your own, if it's been bad, I guess I'm kinda wondering aloud why your experience is so different to mine. I'm struggling to remember any of my friends/online buddies having a poor customer support experience with amazon - are your orders fulfilled by amazon? Or maybe your troublesome purchases are bought from a 3rd party seller that use amazon's platform? The return shipping fees you mentioned set that alarm off for me, as amazon themselves don't have returns fees (unless specifically for business accounts).

Fwiw the only bad experiences I've had with support have been when I've missed that items were from 3rd party sellers - I buy a LOT of stuff from amazon, so though the %age of problems is very very low, due to volume I probably deal with issues more than many. 100% of my issues that are from goods sold by, or fulfilled by, amazon have been solved with no problems at all. If you haven't already, and as long as I'm not trying to teach you how to suck eggs, I'd see if the problems were from 3rd party sellers, as at the risk of sounding like a paid shill lol, amazon piss all over nigh on everyone else for customer support/satisfaction.

nb I concede I may get some kind of special treatment I'm unaware of as a higher than average spender there for over a decade