OS upgrades are inevitable. Not sure if this is critical for a setup that's less than a year old, but there are other reasons to upgrade - security patches, compatibility with TLS, etc. - besides the PHP, so may just be them choosing to kill 2 birds with 1 stone, which in the end if they're performing your migration is beneficial to you without causing too much stress. So, I don't think it necessarily means they're not doing their job. Hope the upgrade goes well for you.
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