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Mr. Deltoid · 08-18-2019, 01:10 PM

I'm hosting with AmeriNOC and, overall, it's fine. I've been there for approximately 7 years.

The support from one particular individual sucks, however. They're refusing to diagnose something fairly simple, something that would have been diagnosed a few years ago without hesitation, and this person also has an attitude problem. Does anyone know if Mike or Chris Eastman are still there? I've been a customer for about 7 years and their point-person is eminently unhelpful.

Can someone recommend a contact? I'm being told that, in order to resolve an issue as basic as this, I'd need to switch plans or pay $125/hour for technical support. This is pretty ridiculous. I'm installing a script which is crashing my site -- I simply need to determine which file is responsible (and any other details). To reiterate, this exact type of problem -- involving a different script -- is something they did diagnose as recently as 2016.

Given the amount of money they've received from me over the years, I'm taken aback by how shitty their (front-line) support has become.

08-18-2019, 01:10 PM
Mr. Deltoid Confirmed User Join Date: Feb 2005 Posts: 132	AmeriNOC customer support now sucks? I'm hosting with AmeriNOC and, overall, it's fine. I've been there for approximately 7 years. The support from one particular individual sucks, however. They're refusing to diagnose something fairly simple, something that would have been diagnosed a few years ago without hesitation, and this person also has an attitude problem. Does anyone know if Mike or Chris Eastman are still there? I've been a customer for about 7 years and their point-person is eminently unhelpful. Can someone recommend a contact? I'm being told that, in order to resolve an issue as basic as this, I'd need to switch plans or pay $125/hour for technical support. This is pretty ridiculous. I'm installing a script which is crashing my site -- I simply need to determine which file is responsible (and any other details). To reiterate, this exact type of problem -- involving a different script -- is something they did diagnose as recently as 2016. Given the amount of money they've received from me over the years, I'm taken aback by how shitty their (front-line) support has become.