Originally Posted by RuthB

Unfortunately the Unionpay card issuer we're working with lost their USD bank correspondent. This means they are unable to receive USD funds from anyone, including Paxum. Since we're unable to send funds to the card issuer there is no way for any cards to be activated until we can get money to the card issuer to cover the costs of activation and naturally the funds clients want to transfer to their cards.

As a result of this situation we are making alternative arrangements directly with Unionpay to fund the cards, however there is a process (and paperwork) involved with this agreement and that is taking some time.