Thread: Rant Fucking Hell Paxum !!!
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Old 10-03-2019, 11:37 AM  
RuthB
Let's Get Paxumized!
 
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Join Date: May 2005
Location: Vancouver, Canada
Posts: 7,241
LOL CS, I admit, you got me.. I thought there was something wrong!

We have actually removed the Transaction Completed notification as we found it was causing too much confusion to clients. Many clients assumed the Transaction Completed notification meant the funds would be in their bank account, whereas it simply meant the Transaction had been completed by the processor. Naturally that kind of confusion creates a lot of unnecessary support tickets, which delays responses to 'real' support queries. So the removal of the completed notification should help with that.

With the new personal account interface everything is clearly indicated and clients can easily see whether the transaction has completed or is still processing.

I'm glad you got your payment so quickly!
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