Quote:
Originally Posted by Grisey
This happened months ago infact back in May
We're sorry that you are experiencing problems with your prepaid Trucash Mastercard. Your card was issued by WFCU Credit Union, and WFCU is responsible for the problems that you are experiencing. We suggest you follow the steps below to request your money back from Trucash Card:
Step 1: Follow this link and print letter. Fill out your bank details, sign the letter.
Step 2: Email your complaint to Mr. Eddie Francis at [email protected] and attach the signed letter from Step 1.
We believe this is the faster way for you to receive your funds back from Trucash Cards at this time.
Thank you
Paxum Team. |
This is old news, i did that at that time and i got response that WFCU Credit Union has nothing to do with the cards of Paxum, its Trucash that manage the Paxum cards.
Here the answer that i received from WFCU:
Thank you for your recent email concerning your Paxum TruCash prepaid card.
Unfortunately, Paxum provided you inaccurate information.
WFCU has no contract or agreement with Paxum whatsoever and WFCU has nothing to do with your Paxum account.
WFCU is not the owner or administrator of your Paxum account or your Paxum TruCash prepaid card. Paxum and DCR Strategies Inc, are the owners and administrators of the Paxum TruCash program.
Since WFCU has nothing to do with your Paxum account and since it does not own, administer or manage the accounts or programs there is nothing that WFCU can do to help you with your Paxum account.