Originally Posted by RuthB

Please let me clarify the situation:

WFCU is the card ISSUER of the Trucash Paxum prepaid card.

As such, WFCU is responsible for the balance on all Trucash Paxum cards.

(Once the funds have been transferred from your Paxum account to the card then the funds are no longer held by Paxum in any way, the funds are held by the card issuer, in this case WFCU.)

These cards continue to work for POS purchases (such as Amazon, Paypal, stores, etc), however they have been disabled for ATM withdrawals. Also, there is no way to add more funds to these cards.

If you have a remaining balance on the card then you need to contact WFCU. Paxum cannot intervene in this process. WFCU is responsible for the balance on the card.

When you contact WFCU it is CRUCIAL that you use the correct language so that WFCU can understand what you want to do and refund you.

Do NOT ask for the funds to be returned to your Paxum account. WFCU CANNOT do this and this creates confusion at their end and may delay your request.

Instead, request that "I want to close my card and get the money back." and then follow the procedure provided to you by WFCU.

Clients that follow the procedure laid out by WFCU have been receiving their card balance funds in the form of a refund. This refund is issued DIRECTLY to you, and does not go through Paxum in any way.

If you have communicated with WFCU in the correct way and you have not received any responses then Paxum may be able to assist you, but you MUST attempt to go through the process with WFCU first.