Quote:
Originally Posted by GoCastaway
Nice story from a Paxum employe...
In the same mail WFCU explained the same what you tell, but we dont do business with WFCU, we do business with Paxum, so Paxum have to take care of everything. Now we have to go after our money ourselves, thats not the way how it should be.
Its like i buy an apple in a store and at home there is an insect comming out, i go back to the store and they say, sorry! you have to go to the apple farmer to get a new apple, thats ridiculous!
Paxum just have to make sure that in short time a new card becomes available that works, and get our money back from the old cards.
For 2019 Paxum can forget this.....
GFY Award Winners - Best Payment Service
YNOT Award Winners - Best Alternative Billing Company
XBIZ Award Winners - Alternative Payment Service Company of the Year!
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I'm sorry if I didn't explain it clearly enough.
Paxum is NOT the card issuer. WFCU is the card issuer.
Paxum is responsible for the funds in your Paxum account.
WFCU is responsible for the funds on your WFCU issued Paxum card.
When the funds left Paxum and were sent to your card (at your request), the funds then became the responsibility of the card issuer, not Paxum.
Paxum cannot control or make decisions for another financial company, in any way.
I understand your frustration and I'm sorry that you have to deal directly with WFCU for a refund, but unfortunately that is the only way to proceed.
You can post negative reviews wherever you like, but I'm afraid it won't change the reality that you need to contact WFCU to get your card funds back. Paxum cannot do this for you. We would if we could, but we are not you and so we can't. The card relationship is between you (the card-holder) and WFCU (the card issuer).
On a side note, with regards to the awards you quote - GFY didn't actually hold a GFY awards show this year. YNOT however voted us 2019 Best Billing Company AND 2019 Best Alternative Billing Company, and XBIZ voted us 2019 Best Alternative Payment Services Company. We are honored to have been selected by our peers and clients in this way again.
We know the card situation is annoying to clients. Please bear with us as within a few months we will be introducing our own Paxum Bank issued cards to clients, along with some other new features in 2020 that will make our clients very happy.