Quote:
Originally Posted by askjoe
Dear Ruth,
trucash restricted usage in russia,belarus and ukraine back 2018.
Paxum got funds back to users account...
Now you tell WFCU is responsible for balance..
WFT is the response of trucash?What was their actual function if not issuing cards ?
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Quote:
Originally Posted by askjoe
Question is why they donīt refund now?
Why should i run after my money ?
Again..Here:.
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This was a completely separate incident. The restriction was applied by the card issuer as a result of OFAC sanctions. Affected card-holders were given the choice to keep the card (to use in other countries) or to cancel the card and receive a full refund. This was offered by the card-issuer in light of the circumstances surrounding the restriction.
The current situation is different. All cards are functional for POS purchases, however ATM withdrawals and Funds Loading have been disabled by the card issuer.
It is a different situation and there is no way for Paxum to change the procedure applied by WFCU for clients to get refunds.
I know it's not the ideal solution, but there is absolutely nothing we can do to change it.