View Single Post
Old 11-21-2019, 01:54 PM  
ZENRA
Confirmed User
 
ZENRA's Avatar
 
Industry Role:
Join Date: Sep 2016
Location: Japan
Posts: 655
General suggestions, not a critique of any one site:

*Send a weekly newsletter showing off new updates

*Have a clear place on your homepage that shows future updates

*Make your site a place surfers feel at home at (ie, make it feel like someone actually operates it and cares for it rather than a barren wasteland of content)

*Answer customer support emails immediately including cancellation requests sent this way. Be helpful and courteous. Don’t argue with subscribers ever. If they’re abusive, just ignore them.

*People who cancel should not be hated. We all have our reasons and if you provide good content on a fast, easy to use site, they’ll probably be back in the future.

*Keep track of when a previous subscriber comes back. You may notice that a sizable % of your ‘new’ signups are repeaters.

*Take note of when cancellations are higher. Does a certain type of content result in a higher amount? Does adding a certain type of content reduce cancellations?
__________________
ZENRA | Subtitled Japanese AV | @ZENRAMANIAC
JAV VR Content Manager at SexLikeReal
ZENRA is offline   Share thread on Digg Share thread on Twitter Share thread on Reddit Share thread on Facebook Reply With Quote