Quote:
Originally Posted by lavish_
The user inputs their personal information and billing information at the beginning of the free trial. It's not until the end of the trial that my gateway pushes the transaction officially. So no, I'm not currently doing an auth in the beginning. Is that what you're referring to? Doing an auth at the beginning of the free trial?
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That's what I was referring to, yes.
What you can do is really going to depend on what kind of data you have. You want to see what these people are doing through each step of the process. They may not even be giving you good cards, and if that's the case, that would explain some of the problems. Or you may have a high amount of transactions from a "bad" country, that would explain some of the problems.
What gateway are you using?