Quote:
Originally Posted by JSWENSON
I'm not going to get into a long discussion about it but processing is a pain in the ass with many fines and rules and bullshit so IPSP's are a great thing.
But CCBill has you fooled. That they do process for tens of thousands of merchants means it is far EASIER for them to keep chargebacks down. 3 out of 100 chargeback (could be one person) = 3%. They have a database of bad customers. They have the millions of long term, never charging back customers of thousands of webmasters. They charge you out the nose for this.
They used to brag about their airplane. They are not hurting for money. Not contesting things on your behalf should have them shunned but so many here depend on them that they always get the ass kissing effect.
|
Disputing chargebacks is a PITA and when you're as big as them, it's not worth the time to do so with so many merchants and subscribers to monitor.
Obviously refunding $5K+ of charges should not have happened this way. Not defending them there. That was a bad move on their part. A refund of that amount should have flagged their risk team to first get in touch with the merchant to give them a heads up.