Originally Posted by ZENRA

Disputing chargebacks is a PITA and when you're as big as them, it's not worth the time to do so with so many merchants and subscribers to monitor.

Obviously refunding $5K+ of charges should not have happened this way. Not defending them there. That was a bad move on their part. A refund of that amount should have flagged their risk team to first get in touch with the merchant to give them a heads up.