Hey guys!
Ante from DDF Cash here. First I needed to read this long thread before I could answer everything. Lots of correct AND incorrect information here so will try to address all of them.
First will start with DDF requiring invoices as a tool to keep the payments of the affiliates. This is a complete lie, and I'll explain why. Someone in one of the answers listed other programs who require invoices. If you do a deeper investigation, you'll see that all of the companies (Puffy Cash, Easy x Cash, etc) are CZ based companies as is DDF Cash, so this invoice rule wasn't "invented" by DDF, but by CZ Law. In reality, in the beginning, it took us a lot of internal resources to get Affiliates noted and used to invoicing system. With all of that, we continued to work on our invoicing policy which would be complacent with CZ law and Affiliate friendly and as a result, since last year we're Auto Generating invoices so we can pay everyone by mid of the month who had generated payouts in DDF Cash. This alone shows you that we had every intention to pay our affiliates, but like everything, there s a learning curve.
As a conclusion to all of this, we paid all the generated payouts of 2019 with our Auto Invoicing system, but at the same time we cannot pay payouts which are 2, 3 or 4-year old payouts and it's not even because we don't want to, but because the lawmaker is not allowing us.
As of Lukke's post, he said that he sent an email about OLD payouts. His 2019 payouts were regularly paid out. Also, he clearly said that he got noted several times about the pending old payouts (unfortunately they ended up in spam, but DDF or any other company really cannot control someone's inbox). Also, we were giving all the affiliates 3 months grace period (January, February, and March) of next year to catch up with the Invoices. This period was also covered with Warning emails sent out to the affiliates. He didn't mention that I was trying to reach out to him through his ICQ account (which was the only other contact besides email) which was listed, but I got no reply there as well. And besides all of this, there is a clear history of News inside DDF Cash News section which is warning all Affiliates to claim the payout as well as Huge Pop Up which was in DDF Cash during these 3 months warning everyone to send the invoice.
With all of this, I'm not sure what we can do else to grab the attention of the affiliate to invest 30 seconds in the document which would help us both be happy and cooperative.
I understand that this Invoice thing is not really understandable to US-based people, but as PorcoRosso said... EU law is getting tight and in order for us to be able to pay any affiliate and keep our business, we need to play by the rules.
Lastly, shout out to BigFurry for acknowledging our efforts to play by the book and keep both affiliates and lawmakers happy. Not sure what's your site, but appreciate the honesty.
I'm not as active on this forum as I probably should be, but will keep an eye on this thread in case anyone has any questions or mean comments.
Have a great day all!