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I had a small VPS with them for like 9 years. It was quite outdated as I never asked for an upgrade. I considered closing it a few times but it worked well and support was always available via live chat when I needed it.
Sometimes last year they informed me that they are now focusing on cloud services and all VPS clients will be moved to their sister company OneHost. Wasn't happy about it but my new OneHost VPS should have better specs and I was too busy (lazy) to move my sites to other host so I said ok, let's do it.
It took them like 10 days to prepare new VPS and migrate the account... and it was still not done properly... the communication was very slow... I got angry and I asked them to close the account, and moved my sites elsewhere.
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