I have had a virtual plan with them for 10+ years. Even though it was inexpensive, they definitely made money off me as these were very low traffic sites. Everything was working fine until a few years ago. They suddenly booted me to something called Onra Host, and then again to One Host late last summer. Each time this happened, things stopped working - email forwarding, WP scripts, etc. I was lazy but it took forever to test everything and get things working sorta right - and some things are still broken. Typical support emails go something like this, "When we moved your site, 'this-or-that' didn't transfer or update correctly, I will fix it," and then I had to go in a manually redo a bunch of stuff. It seemed like they needed to be prompted each time to make the needed updates.
