I do like Amazon, at least until yesterday.
Made a purchase on 2/17. My card was charged on 3/2 and I was told my product had shipped and would arrive by 3/10. As 8pm arrives and my package did not, I contact Amazon 3/11 to find out what is going on.
I was told that this is a 3rd party seller and I would have to contact them directly. The company has no physical address or phone number as far as Google searches found... it was all Amazon pages. So Amazon acted as a middleman.
I get a response from the company that said they ran out and my item should ship within the next 5 days. WHAT? So you charge my card, tell me my product ships but it never did.
Amazon refuses to refund my money even though the charge in my statement says Amazon and not the 3rd party company. Looking over the company's reviews, they have been doing this to a LOT of customers.
All amazon says is..... we will look into this, it could take up to a week.
So my money has been tied up for nearly a month and I will need to wait even more for a refund.
When did Amazon's customer service become so shitty? I have a business prime account, is this what I pay extra for?
Very disappointed Amazon.... VERY disappointed! I mean seriously... it was an order for 21.59. Why is this even an issue with all I spend there? For me, it's not the amount... it's the principle.
My bedroom TV died the night before last, need a replacement. Looks like BestBuy for that. Not much faith in Amazon these days.