Originally Posted by King Mark

That sucks bro. I would be flipping shit. I hope you (and other readers) learned a valuable lesson here.

My basic rule of thumb is I never keep the domain, hosting & backups of a site at the same company. All 3 have to be in different locations in order for me to sleep well.

Also, back up to personal hard drive.

I don't care about any company's awesome reputation, I'm only throwing one egg in that basket.