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Probably a drop shipper and it's supplier failed to ship. I have to say living on Aruba I import stuff weekly from all over the world for years now and I never have a problem. And if something is wrong with an order it's frustrating. But just be polite and in my experience it always gets resolved.
I mean your projected delivery date was just 4 days ago.
I think it's a bit early to leave reviews saying a company is a Fraud.
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