Originally Posted by DWB

I need to speak to someone there who can get shit done and knows what is going on. It's been a while since I've had an issue there but 20k is a chunk to lose due to their error. I haven't had to talk to anyone beyond basic support in years and now Tier 2 is playing games with me and doesn't understand how transfers work.

If anyone has any names / emails to share, I'd appreciate it.

Hope everyone is well. It's been a while.