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I'm laughing as I write this ...
As long as the chain of communication is clear, and it supports exactly what was requested and ultimately agreed to by both parties, presenting the information to the Judge or Commissioner is very straightforward.
You need to copy/paste into a document, the chain of communication, proof of payment, and screenshots of various scenes from the video clearly do not represent what was agreed to.
Package the complaint with a Affidavit (sworn statement of facts which outline everything from the very beginning to the end) and attach multiple Exhibits (copy of communication, proof of payment, delivery of work product, screenshots from the video). Either you serve the Complaint on the Defendant and file proof of service, hire a process server to do it, or hire the Court Marshall. You're done.
Day of the court: Make sure the electronic device on which the communication played out is on hand, along with original receipts (ie. paper trail showing funding source, bank statements), and access to the full video file.
You are welcome to visit the local public library, and borrow any number of DIY / Dummies Guide to filing and winning in Small Claims Court.
Keeping the above in mind, the easiest way to extract the funds, is write the producer a formal letter, sent USPS Certified Mail with Return Receipt. Give them the option/opportunity to deliver the correct work product or refund the monies paid in full within 15 calendar days. If not, then you reserve the right to post your issues about them in detail on multiple forums such as GFY, and should you win the complaint against them in court, that decision by the Judge is public record, and using the Judgment, you will file a lien against them. Basically shame them. If they don't take you up on the offer, attach the letter and receipts related to sending it Certified, ad part of the Exhibit. It demonstrates that you tried to resolve the matter fairly before filing the complaint.
Either way, good luck.
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