lots of peeps don't do a lot of research before choosing a biller though. everyone should, both publicly and privately
I suspect they get away with it as they are probably difficult to sue being a Euro co with a US address, and they rely on people just giving up
why peeps still use them who are aware of their history of theft, think it's one of those selective paying situations. they do pay someone people sometimes, at least as long as they do good volumes and don't discuss it publicly. so the webmaster thinks everything is peachy until it's not. but quit using them after an inevitable extended payment delay (months, not days) or complain in public and kiss everything owed including reserve goodbye
Jesper is a liar, yeah I said it. my azz that zombaio has an 'accounting department' that's not able to issue a payment for over a year. it's probably him and a handful of others at most, each working out of their home offices or kitchen tables, profiting off of the margin of money owed but unpaid
I was lucky, saw the writing on the wall back in late 2013 when payment to everyone but me it seemed stopped. I knew I wasn't special, that at some point I'd get ripped off as well
got my own merchant account and a dude from here (haven't seen him around in ages) actually helped me get every penny owed except for a very small reserve
I had already switched most of my clients out to new, temporary billing options so really didn't end up getting much stolen. most of my reserve was paid out along with everything owed outright after the gfy dude got involved, as the rolling reserve was months overdue by the time I finally got paid
I think he was just a temporary support person there, he seemed really honest (genuinely believed in the value of Z, as I wanted to, I really enjoyed using that company until they stopped paying peeps for like the third xmas in a row). I doubt he'd still be with them
to anyone reading: do not use Zombaio. but if you do, do not criticize them publicly and taper down your billing through them to maximize your chance of not losing everything owed.
then be public about their conduct to warn others
or just say fuck it, write off the balance and bump a Z thread (there are many, all over the web including here, about non-payment) to warn new peeps who may not know the history
sucks though. fuck them. a payment processor that doesn't pay people. for years and years as a consistent pattern of behavior
good luck OP