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I'm not a lawyer - nor, I think, is anybody else who answered so far. Maybe, there's some jurisdiction somewhere in the democratic world which would give you a shot. But I doubt it.
Not only is the review an opinion piece by definition, the author explicitly admits that he hasn't paid to join your site. So he's flagging everything he says as opinion himself. Maybe it's a crappy opinion - maybe, it's not. But doubt you can make him do anything to change it.
If he said "this looks like a card-banging scam site" = opinion. If he said, "stay away - this site is run by card-banging scammers" = time to talk to a lawyer.
At the end of the day, it's just a link. The best way to get rid of bad rep in search engines is to drown it in good rep. If you think you're running a good service, and this site's review is unfair, hit up some of the biggest name review sites out there, give the reviewer some free credits and if your site deserves good rep, you'll soon have it. And the bad review will be snuffed out fast.
You've bought some products you really liked from Amazon before, right? Did you ever see anything you bought with more than 50 reviews not have a few 1's and 2's saying this is the biggest piece of crap I ever bought?
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