Originally Posted by elliso

Are you serious ???

let me know your opinion abouy this american guy who have same iusse like me and its has been sloved by BBB.org

Paypal took my money | Payment to:Paypal;PayPal's damages caused by Acceptable Use Policy violation
I had been waiting for 6 months to withdraw my money and when I go into my account on the 178th day I see my finds have been withdrawn from 2 accounts that were frozen. Both are business verified accounts. Never had a chargeback, dispute or anything like that.



This was in the memo of each transaction. Between the 2 accounts the total amounts to $14,000

$x,xxx.xx;PayPal Posting Date:Oct 29, 2019;Payment to:Paypal;PayPal's damages caused by Acceptable Use Policy violation



I called yesterday what seemed like a level 1 customer service rep.

She said she sent a request to info to the banking dept.? and said to wait for an email.



I am not sure what to do. I was disappointed Paypal permanently limited me as I had been using Paypal for over 10 years, but I never thought in my wildest dreams that they would keep my money.

I am not sure what to do. A search on Google for "Payment to:Paypal;PayPal's damages caused by Acceptable Use Policy violation" only shows a couple of posts from a site called 'aspskins', it seems like those guys sell some sort of digital goods. I am a marketing agency that once again never had any sort of negative reviews, chargebacks or disputes, before and during the 180 days.

I can't get my head around how I would have a caused Paypal 1$ in damages let alone $14,000
Any help would be much appreciated.
Solved! Go to Solution.
There are literally hundreds to over a thousand ways we can violate PayPal's user agreement, some not even listed exactly but are related in some fashion. Not just chargebacks, claims, disputes. Since it says it's for Acceptable Use violations, it could be something you sold or your business model that's not permitted so you must look in that part of the user agreement if it applies. Weird that they'd do this and not notify you.

Since you're in the US, I suggest opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your account.

Kudos & Solved are greatly appreciated. :slightly_smiling_face:
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