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i have both the roboscripts WP plugin and the mass embedder/retrotube theme from WP scripts. Roboscripts customer service is good however their product is poor, it's very limited, I would even argue useless in terms of SEO. Retrotube is actually good in this respect for 99% of people. However your customer service is non existent.
However I would prefer the combination of a good product that works with no customer service as opposed to a product that doesn't do the job and good customer service. This will be coming too late though as I've already hired a developer to make a custom one, otherwise I would have got it.
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