Quote:
Originally Posted by webgurl
Sorry not related to that question but have you tried to reach out to their new ticket system? I am using Mac/Chrome and cannot find the messages i sent to them on their new platform. I am very confused as of where my messages are (i can only view "Archived" not active current support tickets?
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Yeah that's broken for me on Firefox too.
For a while there was a notification was saying I had 5 new messages, but when I clicked on it the screen said no tickets here. Couldn't figure out how to clear that notification. It's still showing 1 that will not go away.
The old ticket system was based on BBS software, whereas their new ticket system appears to be based on email.
BTW when I first submitted a ticket it also disappeared... couldn't see it at all.