Quote:
Originally Posted by RuthB
Hi elron,
From time to time you may be asked to provide documentation in regards to your Paxum account and that is normal. Paxum provides a financial service and is subject to certain regulations/requirements. As such, we must always ensure we have up-to-date KYC for clients.
Our compliance team will have given you a list of possible options for which identity documents we accept. (I'm sorry but Lawyer card is not on that list, even if you believe it should be.)
I hope you choose to provide a valid picture ID so you can continue to use your Paxum account! Thank you for being our customer for over a decade!  |
1 - asking to prove the same address that stayed on file and was proven to you before is far from be considered as normal.
2 - an official certificate from the department of justice in my state is - "not a public authority" as claimed by your rep - isn't normal.
3 - threatening your clients in account life time ban if they "upload fake document" is not a normal manner.
I'm sorry Ruth, trying to comply with the regulations can't serve as an excuse for all of that.