We do delete accounts that are inactive for many years, but those are usually accounts with no activity or balances.
That said, maybe you're using the wrong email address (or something) but you can reach out to me
[email protected] and I can poke around if Live Support can't help.
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Jay | JuicyAds Founder
Businessman of the Year [YNOT Awards 2013]

The most awarded adult advertising network with 25+ XBIZ, GFY, and YNOT Awards.