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October 8, 2020
As a valued Paxum customer we regret to inform you that our External Card withdrawal processing partner is no longer able to support External Card withdrawal to VISA branded cards. This means that we are no longer able to offer External VISA Card withdrawal at this time.
External Card withdrawal to Mastercard branded cards is not affected by this situation and will continue to be fully operational. You can add an external Mastercard to your Paxum account at any time.
We are already in communication with alternative processing partners and we plan to provide renewed coverage for external VISA cards as soon as possible.
You can still access your account funds through our other withdrawal options such as WIRE, EFT (local bank transfer), External Card withdrawal to Mastercard, or by ordering the Paxum Unionpay card.
As soon as we have an update on this situation we will inform you directly.
Kind regards,
The Paxum Team
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