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Have you had to dumb down your explanation because support doesn't speak english?
When you're working on a site so many things can happen
that it's often inevitable that at some point you're going
to need to talk to support. It's not politically correct to
say this but it's a serious waste of time having to "make"
the person understand the problem or have to go through
unnecessary steps simply because they don't have a
sufficient grasp of english.
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