Originally Posted by applepiee

From my experience too, which is why I came to warn you guys that they may not be honest or are using bad tools to analyse the traffic.

UPDATE:

I have received an email stating it may have been a mistake on their end.

"We apologize for the inconvenience, it really was our mistake. Our new analyst was checking your traffic and we didn't keep enough track for it. We understand how unpleasant this situation is and we will understand if you no longer want to cooperate with us, but we are really very sorry."