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This is common problem with many companies, they changing aff managers often and dont bother to update dashboard nor inform affiliates about it nor offer alternative contact.
I have several contacts for this company but they are no use since they no longer working there, including ana which Jesse listed.
Tho you can use one trick when searching for working contact - write company legal/brand name into skype search,
usually you will get list as they put company name along their names, then send message to everyone and then talk with the one which answer first.
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